Law Mutual (WA) has developed the Guidelines to provide a structured view of what it considers to be the requirements for good practice and matter management, with a focus on professional liability risk management.
Analysis of claims, risks and controls has indicated that a significant number of claims have resulted from an absence of particular activities such as:
- Failure to screen or identify your client
- Inadequate client engagement agreements
- Failure to recognise conflicts
- Failure to properly train or supervise employees.
The Guidelines address the need for these and other activities in a structured way.
The Guidelines provide details of potential processes or activities to meet each of the requirements; however, the ‘appropriate activity’ will vary from practice to practice.
Law Mutual (WA) encourages practices to follow the Guidelines. Meeting the requirements is evidence of your commitment to good professional liability risk management and should also result in:
- Comprehensive service delivery for the client
- High level of client satisfaction
- Lower likelihood of complaints and/or claims.
Please download the Guidelines:
Practitioners are encouraged to attend the Introduction to Practice and Matter Management seminar as part of the 2017/2018 Risk Management Seminar Programme to obtain further information and insight into the content of the Guidelines and how to meet the requirements in their practice.
Risk and Control Map
The Risk and Control Map sets out the key professional liability risks facing law firms, along with measures for reducing them. It was introduced to Law Mutual (WA) members during the 2015 Risk Management Seminars.
Please note that the contents of the Risk and Control Map are a guide only. It does not purport to contain all the risks and controls that may be relevant to a practice. Practitioners should consider the particular circumstances of their practice when determining the risks and controls that are relevant to them. The Map may be updated from time to time by Law Mutual (WA).
The Map may display differently and have different functionality depending on the internet browser you use. If you are unable to download it, contact Law Mutual (WA) on (08) 9324 8623 and we will endeavour to email you a useable PDF.