Please note this seminar is excluded from the CPD Freedom offering.
For CPD Freedom members, to attend at $0 please register for the 4.00pm–5.00pm seminar on this same topic.
This seminar is designed for anyone who has dealings with difficult people, whether internal or external, where there is potential for aggression, dispute or simply miscommunication.
Code Black training assists in understanding and effectively dealing with difficult people for the best possible outcome. It seeks a productive, pragmatic outcome when initially this may seem unlikely.
Understand difficulties of communication with a ‘difficult person’:
Date & Time:
Tue, 19 February 2019 5.30pm - 6.30pm
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1 Points Professional Management
none Points Professional Responsibility
none Points Skills
none Points Ethics