About the event

This seminar is designed for anyone who has dealings with difficult people, whether internal or external, where there is potential for aggression, dispute or simply miscommunication.

Code Black training assists in understanding and effectively dealing with difficult people for the best possible outcome. It seeks a productive, pragmatic outcome when initially this may seem unlikely.

Key Topics:

Understand difficulties of communication with a ‘difficult person’:

• Identify the blocks to effective communication
• Discuss solutions to overcome communication blocks
• Understand what strategies may assist you in managing your reactions

Level: General