About the event

Practitioners often comment that they had a gut feeling that the client would be difficult from the outset and wished they had not engaged the client from the outset. Proactively managing clients that do not value your services can reduce your risk of a complaint, professional negligence claim, financial loss and stress.

This session will provide a framework for identifying difficult clients and practical strategies for managing them with the aim of equipping practitioners to better:

  • decide whether to act in the first place;
  • set appropriate boundaries for undertaking the engagement; and
  • confront difficult client behaviours to get the relationship ‘back on track’ or decline or terminate the engagement ethically. 


* Seminar will be confirmed as it is subject to the number of registrants.

Author Profiles

Ronwyn North

Managing Director, Streeton Consulting Pty Ltd

Author Profiles

Ronwyn North

Course Details

Date & Time:
Tuesday, 28 March 2023
10.00am – 11.00am


Venue 1:
At Your Desk
Delivered Live Online


CPD Points:

1.0 Point Competency 2: Professional Skills



CPD Freedom: $0

Member: $125

Non-Member: $200

Date & Time:

Tue, 28 March 2023 10.00am - 11.00am


At your desk, Delivered Live Online wa

Get Directions on Map

CPD Points:

none Points Professional Management

1 Points Professional Responsibility

none Points Skills

none Points Ethics







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