Law Mutual (WA): Difficult clients and complaints handling: A practical guide to positive client relationships

Wednesday 4th October, 2017 3:00 pm – Wednesday 4th October, 2017 5:00 pm
The Law Society
Level 5, 160 St Georges Terrace Perth

You asked for it (in last year’s feedback to Law Mutual (WA)), so here it is, a seminar on “How to handle difficult clients and complaints”. Difficult clients and complaints not only cost you time and money, they cause stress and increase the chances of matters becoming claims. Yet many lawyers are missing opportunities to turn these negative client relationships into positive ones. Whether you work in a sole, small or large law practice, this seminar provides insights and practical strategies to enable you to better identify and manage difficult client behaviours and defuse complaints constructively.

Designed for all Insureds

Alternative dates: 
Monday, 2 October 2017 | 9.00am – 11.00am or 3.00pm – 5.00pm OR
Tuesday, 3 October 2017 | 9.00am – 11.00am or 3.00pm – 5.00pm OR
Wednesday, 4 October 2017 | 9.00am – 11.00am

  • 2 points Competency 1 Practice Management



Ronwyn North
Streeton Consulting

CPD Freedom
Law Mutual (WA) Insureds