eLearning: The Ethics of Demands and Complaints

The Law Society of Western Australia
Level 4, 160 St George's Tce Perth

What is the line between a forceful demand and misconduct?

A well crafted demand setting out the facts on which it is based, the remedy required and a clear timetable for actions or consequences is powerful, but clients often want shock and awe.

This seminar will look at the obligations to frame communications with others in civil terms, the benefits of doing so and the downside where emotion directs the style and derails the content. Hear lessons from recent professional misconduct cases addressing the obligation of courtesy.

In this ethics seminar, learn how to:

  • avoid blurring the lines between a forceful demand and misconduct
  • get an insight from the latest case law
  • 1.5 points Competency 3 Ethics and Professional Responsibility



Craig Slater
Francis Burt Chambers

CPD Freedom