As a legal practitioner, having a complaint made against you can have a potentially devastating impact on your ability to practise, not to mention your own personal health and wellbeing. You may find that your emotions rage, with a mix of anger, fear and guilt swirling around you.

While complaints have the potential to cause some sleepless nights, it is important that practitioners face the issues that arise head-on. Remaining calm and addressing the complaint, usually with the help of a specialised claims solicitor, can help you make it through to the other side having learned from the experience.