Law Mutual Risk Management Programme 2021/22The Law Mutual (WA) Risk Management Programme for 2021/2022 is now available!

The Law Mutual (WA) Risk Management Seminar Programme 2021/2022 has been developed to focus on the needs of different categories of practitioners and law practices, whilst prioritising topics from the Practice and Matter Management Guidelines and reflecting issues identified in claims and risk profiling.

View the Programme here.

Out of Practice – Seminar – The Risks of Straying Outside Your Usual Area of Work

Speaker:
Ashley Macknay, MDS Legal

When:
Wednesday, 1 September 2021 | 4.00pm – 5.00pm OR
Wednesday, 2 February 2022 | 4.00pm – 5.00pm

Where:
Law Society of Western Australia
Level 5, 160 St Georges Terrace, Perth WA 6000

Course Description

We all know that we are generally safest working in areas that we practise in day to day. However, that does not necessarily protect us from the increased risk of a claim for professional liability that comes when we move into unfamiliar territory.

It is generally easy enough to avoid the obvious trap of taking on instructions in an area in which we have no experience although, for various reasons, such as a request from a long-standing and substantial client, even they can sometimes be difficult to resist.
However, what can be more difficult to spot, and avoid, is the risk that comes from the seemingly straight forward instruction in a familiar area that draws us into unchartered and dangerous territory.

A recent analysis of Law Mutual (WA) claims has identified that even experienced practitioners can find themselves the subject of a claim because, despite starting in a familiar practice area, the instructions led to unfamiliar issues, with unwanted consequences for both them and their client.
This seminar reviews the types of circumstances in which claims can arise, often as a result of instructions leading to issues which were not initially foreseen. It will also provide participants with examples of claims and practical advice on what might be done to mitigate and manage the risk of a claim arising.

Attendance at the seminar provides 1 CPD point in Competency Area 1 – Practice Management and 1 hour of Law Mutual Risk Management Training.

Matter Management Guidelines – SOLD OUT

Speaker:
Cameron Hay, MYR Consulting
Vicki Coles, Manager Risk, Law Mutual (WA)

When: SOLD OUT
Session One – Wednesday, 8 September 2021 | 9.00am – 11.00am
Session Two – Thursday, 16 September 2021 | 9.00am – 11.00am
Session Three – Tuesday, 19 October 2021 | 9.00am – 11.00am

Where:
At your desk

Course Description

A series of webinars discussing the different aspects of Matter Management Guidelines developed in 2017 which sets out the requirements for management of practices and matters with an emphasis on mitigating professional liability risks. This series is split into three individual sessions focusing on: (1) The Screening Phase, (2) The Provision of Legal Services and (3) Issues that may arise during all phases of the Matter Management Guidelines.
These webinars will address the requirements in further detail, and take participants through examples to assist with implementation. These seminars are relevant to all principals but should also be of interest to all practitioners.

Session One – The Screening Phase

This webinar focuses on the screening phase of the Matter Management Guidelines. Whether you are a sole practice or large law firm, this webinar focuses on the general characteristics and requirements for screening clients to effectively deliver legal services and avoid potential liability claims.

Session Two – Providing

This webinar focuses on the third phase of the Matter Management Guidelines – providing legal services. Whether you are a sole practice or large law firm, this seminar focuses on the general characteristics and requirements for effectively providing legal services and avoiding potential liability claims.

Session Three – All Phases

This webinar focuses on the issues that may arise during all phases of the Matter Management Guidelines. Whether you are a sole practice or large law firm, this webinar focuses on the general characteristics and requirements for effectively providing legal services and avoiding potential liability claims.

Attendance at each of the three webinars provides 2 CPD points in Competency Area 1 – Practice Management and 2 hours of Law Mutual Risk Management Training.

Supervision – Three Part Webinar Series

Speaker:
Anna Hinder, Searl Street Consulting

When:
Session One – Tuesday, 14 September 2021 | 2.00pm – 3.00pm
Session Two – Thursday, 14 October 2021 | 9.00am – 10.00am
Session Three – Tuesday, 9 November 2021 | 2.00pm – 3.00pm

Where:
At your desk

Course Description

Human capital risk includes the human skills, knowledge and conduct to both meet organisational goals and be prepared for the future. For many law firms the focus of risk management and human capital risk management is developing from a focus on activities such as supervision. The sessions are split into three levels as follows:

Session One – Foundations of Supervision

Designed to provide a strong foundation to supervise effectively, this session will overview the three different types of supervision and a range of practical tips for supervising effectively.
We will look at the core skills of supervision, common challenges and practical tips.

  • Designed for those who are newly promoted to Partner and Senior Associates/ Special Counsel with supervision responsibilities this workshop introduces a proprietary model of PSF supervision.
  • Focus is given to the three different types of supervision – error free, efficiency and entrepreneurship – with a key message that supervision is a career long professional activity, not exclusively for new entrants.

Session Two – Supervision: Beyond the Basics

Designed for those with extensive supervision experience, this session will focus on common challenges and frustrations in supervision from different generations.
We will look at some of the latest research to supervise in ways that supports good mental health.

  • Designed for those with extensive supervision experience, this workshop looks at what has changed and common traps.
  • Generational differences including expectations for delegation and feedback flowing from changes in the legal education system.
  • Latest research on abusive supervision, the set up to fail syndrome that can impact mental health of both supervisors and professionals.

Session Three – Supervising Next Generation Leaders

Designed for senior practitioners with responsibility for supervising lateral hires to your firm, this session will look at the unique risks of new joiners and different ways to balance supervision with autonomy.

We will look at advanced supervision techniques that work for senior professionals.

  • Designed for Practice Group Leaders, Managing Partners and those who mentor Partner pipeline candidates and integrate lateral hires into firms.
  • Awareness of risk areas in the transition to Partner/Principal.
  • Establishing and maintaining effective peer supervision relationships.
  • Supervising entrepreneurship activities for reward while managing risk.

Attendance at each of the three webinars provides 1 CPD point in Competency Area 1 – Practice Management and 1 hour of Law Mutual Risk Management Training.

Working More Effectively With Email – SOLD OUT

Speaker:
Cathryn Urquhart, Professional Skills & Practice Management Trainer

When: 
Webinar – SOLD OUT – Tuesday, 12 October 2021 | 2.00pm – 4.00pm
Seminar – SOLD OUT – Tuesday, 15 February 2022 | 2.00pm – 4.00pm

Where:
Webinar: At Your Desk

Seminar: Law Society of Western Australia
Level 5, 160 St Georges Terrace, Perth WA 6000

Course Description

Email is the main form of communication between lawyers, clients and others both internally and externally of the office. Essential to modern practice, many lawyers are simply never trained how to compose an email to ensure it is read and understood, nor are they given any Risk Management training. This session is designed to do those things plus more.

  • Risk Management particularly strategies when communicating with your client
  • Time Management: The 4 D’s
  • Reduce Inbox overload: How to reduce what comes in to your Inbox
  • Reader focused writing: Message headings, key points up front
  • Time-poor readers: The F-plan and why you need to draft with it in mind
  • Attachments & email trails
  • Email Policy for the Office
  • Working better as a team to save time and improve communication.

Attendance at the seminar provides 2 CPD points in Competency Area 1 – Practice Management and 2 hours of Law Mutual Risk Management Training.

Introduction to Risk Management for New Practitioners – Seminar

Speaker:
Vicki Coles, Manager Risk, Law Mutual (WA)

When:
Tuesday, 26 October 2021 | 4.00pm – 5.00pm

Where:
Law Society of Western Australia
Level 5, 160 St Georges Terrace, Perth WA 6000

Course Description

Essential for practitioners who have been admitted for less than 12 months, are new to private practice after a period working in-house, or are returning to practice after an extended career break. Faced with a number of other adjustments at the beginning of their legal career or after an extended absence, new and returning practitioners rarely take the time to think about risk management. Effective risk management is a critical practice management skill that requires training and development. Ensuring that risk management strategies are in place and complied with can reduce the occurrence of professional liability claims. To equip practitioners with vital risk management skills, Law Mutual (WA) has developed a targeted seminar providing an overview of the professional liability claims history.

Attendance at the seminar provides 1 CPD point in Competency Area 1 – Practice Management and 1 hour of Law Mutual Risk Management Training.

Working Remotely: Risk Management in Practice – Seminar or Webinar

Speaker:
Cathryn Urquhart, Professional Skills & Practice Management Trainer

When:
Webinar: Wednesday, 23 February 2022 | 12.00pm – 2.00pm
Seminar: Tuesday, 8 February 2022 | 9.00am – 11.00am

Where:
Webinar: At Your Desk

Seminar: Law Society of Western Australia
Level 5, 160 St Georges Terrace, Perth WA 6000

Course Description

Even before Covid19, it was not uncommon for lawyers and support staff to be working outside of the “office” whether because of agreed flexible work practices or on an ad-hoc basis. Now, working from home is more prevalent than ever and law firms need to make sure they are ticking all the compliance boxes and implementing risk management.

  • Confidentiality…where is the risk and how to minimise
  • Supervision of staff particularly Graduates and Restricted Practitioners
  • Use of Technology to assist with remote work and dealing with risk
  • Record keeping…risk of incomplete records, using phone, SMS, printing
  • Risk Management…suggestions and best practice
  • CyberRisk

Attendance at the seminar provides 2 CPD points in Competency Area 1 – Practice Management and 2 hours of Law Mutual Risk Management Training.

 

Linking Professional Negligence Risk To Business
and Financial Management of the Legal Practice – Webinar

Speaker:
Rob Knowsley, Managing Director-Principal, Knowsley Management Services

When:
Wednesday, 10 November 2021 | 9.00am – 10.00am OR
Thursday, 3 February 2022 | 10.00am – 11.00am

Where:
At Your Desk

Course Description

The Practice Management Guidelines describe the five elements and requirements for structuring and managing the affairs of any practice. A Practice Management System comprises five elements of Leadership, People, Information, Activity Management and Assurance, with various areas sitting under each of the elements.
Rob will discuss his observations (from over 30 years of experience) of the fundamentals that well managed, financially healthy practices get right, and how they align with the requirements of the Practice Management Guidelines. He will demonstrate how minimising professional liability risk and implementing the fundamentals for business success are linked, revealing that with many claims, prone practices have common substantial financial characteristics.
Rob will also discuss key areas where in his experience practices must also “get it right”, for financial health and business success, in ways not explicitly covered by the Practice Management Guidelines.

Attendance at the webinar provides 1 CPD point in Competency Area 1 – Practice Management and 1 hour of Law Mutual Risk Management Training.

Focusing on information and communication – getting it right in the delivery stage
– Webinar

Speaker:
Deborah Templeman, Gilchrist Connell

When:
Tuesday, 23 November 2021 | 2.00pm – 3.00pm OR
Tuesday, 30 November 2021 | 2.00pm – 3.00pm

Where:
At your desk

Course Description

Risks can arise throughout the solicitor-client engagement and in a variety of ways. Having a clear strategy in place throughout the matter and good communication can ensure that the client and the practitioner are well informed of decisions, actions and changing circumstances relating to the matter.

This seminar will focus on the risks associated with not having a clear communication strategy in place, failing to undertake further investigation to gather relevant facts and failing to conduct appropriate legal research of the most relevant and current references.

The session will build on the concepts discussed in the Client Engagement Agreement – Planning for Success seminar and examine some recent examples of where inadequate fact gathering, legal research or communication of strategy has led to claims, whilst providing some practical risk management controls to avoid them.

Attendance at the webinar provides 1 CPD point in Competency Area 1 – Practice Management and 1 hour of Law Mutual Risk Management Training.

Cyber Security – People Risk, What is the Threat? – Webinar

Speaker:
Brenda Van Rensburg, Terrene Global
Vicki Coles, Manager Risk, Law Mutual (WA)

When:
Wednesday, 9 February 2022 | 9.00am – 10.00am OR
Thursday, 17 February 2022 | 10.00am – 11.00am

Where:
At Your Desk

Course Description

Failure to implement appropriate processes and provide all staff with appropriate training, are critical factors in cyber claims impacting practitioners.
In a recent study undertaken by the Solicitors Regulation Authority in the UK, 60% of cyber attacks on legal practices were as a result of employee behaviour. In 20% of those attacks, the employees had not received cyber risk training.

People are your biggest potential vulnerability.

In this webinar we will describe real life accounts of practitioners impacted by cyber events, the different ways in which cyber-attacks and email scams work and discuss strategies for minimising the risk of similar incidents.

Attendance at the webinar provides 1 CPD point in Competency Area 1 – Practice Management and 1 hour of Law Mutual Risk Management Training.

Peer review of senior lawyers and partners – getting the balance right – Seminar

Speaker:
Cameron Hay, MYR Consulting
Vicki Coles, Manager Risk, Law Mutual (WA)

When:
Friday, 25 February 2022 | 1.00pm – 2.00pm

Where:
Law Society of Western Australia
Level 5, 160 St Georges Terrace, Perth WA 6000

Course Description

Peer review is about balance: On the one hand, each year in Western Australia multiple claims arise due to mistakes made by senior lawyers and partners that would likely have been picked up by peer review. On the other hand, done poorly, peer review can become a drain on a law practice’s most valuable resource – senior lawyers’ time. This seminar looks at ways for your practice to get this balance right, along with some of recent claims.

Attendance at the seminar provides 1 CPD point in Competency Area 1 – Practice Management and 1 hour of Law Mutual Risk Management Training.

Cyber Security for Legal Practices – A Risk Management Approach – Webinar

Speaker:
Cameron Hay, MYR Consulting
Vicki Coles, Manager Risk, Law Mutual (WA)

When:
Monday, 28 February 2022 | 9.00am – 11.00am

Where:
At your desk

Course Description

Cyber crime related claims are becoming a weekly occurrence across the legal profession in Australia. Legal practices are attractive targets for cyber criminals because they hold sensitive client information and act on high value transactions.
While many practitioners believe that cyber crime is purely a technology risk, this is not just an IT issue. It is a matter for every practitioner to understand and take steps to prevent.
Failure to implement appropriate processes and provide all staff with appropriate training, are critical factors in cyber claims impacting practitioners.
This session will look at the various ways cyber criminals are targeting practitioners, discuss recent claims, outline the steps you can take to prevent cyber-attacks and provide an overview of the resources available to practitioners.

Attendance at the webinar provides 2 CPD points in Competency Area 1 – Practice Management and 2 hours of Law Mutual Risk Management Training.

Frequently Asked Questions

What is the cost of the seminars?

If you are a Law Mutual (WA) insured practitioner, you are entitled to attend free or subsidised risk management seminars to a total of two hours. If you attend any additional seminars in excess of the free or subsidised risk management two hours you will be required to pay the member, non-member rate, depending on the seminar you attend and your Law Society membership status.

Your firm may also be entitled to a Risk Management Discount on its Annual Contribution for insurance if sufficient numbers of its practitioners attend seminars.

Can I attend any seminar, regardless of my law firms category?

The seminars are targeted at priority risk management areas, firms and practitioners. Priority is given to the targeted practices, however, if the seminar is not fully booked by targeted practitioners, we may release places to other practitioners. Some seminars are only available to certain categories of practitioners. Please register your interest by email to cpd@lawsocietywa.asn.au.

How do I register to attend a Risk Management seminar?

Please return your signed registration form to the Law Society. We need to confirm practitioners are registered for suitable seminars, as we are unable to facilitate this online. Registrations are manually entered.

I sent through my registration, do I get confirmation?

Yes, an automatic email confirmation will be sent to the email address we have on record once registration has been processed.

I am not insured with Law Mutual (WA)?

You will have to pay non-subsidised rates to attend Law Mutual (WA) seminars. However, at its sole discretion, Law Mutual (WA) may allow non-insured practitioners to attend at no charge or at a subsidised rate provided the seminar is not fully booked.

Law Mutual (WA) Insureds will be given priority enrolment in seminars.

Can a Law Society member who is not insured with Law Mutual attend Risk Management seminars?

You can still attend the Risk Management seminars but you will have to pay non-subsidised rates. Law Mutual (WA) Insureds will be given priority enrolment in seminars.

When do I need to complete my training to qualify for the Risk Management Discount?

To qualify for the Risk Management Discount for the 2021/22 insurance year all pracititioner directors and at least 80% of the employed practitioners of the law practice must have attended at least two hours of Law Mutual (WA) approved risk management training in the period 1 March 2020 to 28 February 2021.

How do I access my Risk Management and CPD Attendance Records?

To make it easy for you and take the worry out of maintaining your CPD and Risk Management training Records, you can print out or download a record of all your attendance from our website. This easy process means we will no longer be sending out individual certificates per seminar. Instead, you will be able to access your Risk Management and CPD Points record through the Law Society Membership Portal (https://members.lawsocietywa.asn.au/)

This record is considered your Proof of Attendance for Risk Management and CPD Compliance.

Follow the below instructions to access your Risk Management and CPD Points:

  • Login with your ID Number*
  • Once you have logged in, please click on CPD Points
  • This will offer you a Proof of Attendance document outlining all of your Risk Management and CPD Points gained through the Law Society. You may also record CPD Points gained through other providers.
  • You may print out your Proof of Attendance for your reference.

*If you do need to find your ID Number or password, please contact the CPD Team via cpd@lawsocietywa.asn.au.